Policies
Cancellation and Deposit Requirements
A card on file is required and a deposit will apply for all new appointments. There is a 30% cancellation fee for any no shows or cancellations within 24 hours of your appointment which will be charged to a card on file. Cash paying clients will receive a payment request through Venmo or Zelle for deposits and cancellation fees.
At Serenity Skin Therapy, health and safety is our top priority. The 30% cancellation fee policy does not apply to Inclement Weather (snow and ice) and Positive Covid-19 clients. In this instance, your deposit will be held for a future appointment.
General Information
To provide the best experience, please be mindful of the following:
Serenity Skin is located inside Building E at 111 SE Everett Mall Way, Everett WA 98208. Please text Chalencia upon arrival for your appointment at 719-332-7519. Parking is limited during weekday business hours however you can park at Building A and our building is directly behind following the gravel pathway. Street Parking is also available.
If you are more than 15 minutes late for your appointment, you will be rescheduled. Your deposit will be forfeited.
Quiet Appointments are available. Just notify me at the start of service and once the skin analysis or consultation is complete, the remainder of the service is silent.
Minors are not permitted unless they are receiving treatment which the parent/guardian may be present for the duration of the service. 13 years of age or older are welcomed to receive facial and skin related services. Body contouring services are only permitted for 18 years of age or older.
Our space is intimate and to maintain a serene environment, please silence your cell phone.
Intake Forms and Aftercare Acknowledgements are required annually. If you have any health changes or condition changes, please always inform Chalencia at start of service (ex: newly pregnant)
Aftercare Acknowledgement
As a client of Serenity Skin Therapy, the following information is to ensure client safety and provide optimal results after your treatments.
For Facial Clients
Resist the Urge to touch your face! Today's treatment included professional exfoliation and your pores are open. Bacteria from your hands can enter into your pores and cause complications.
Avoid exfoliation, excessive sweating, tight clothing, sun exposure, retinol, AHA/BHA products and tanning for the next 48 hours.
Wear SPF daily to protect your skin barrier
Do not pick at your skin! This causes scaring and hyperpigmentation which can lead to long term damage to the skin.
For Body Sculpting Clients
Do not schedule body sculpting treatments when you are on your period (menstrual cycle) and 3 days prior to your period starting. The technology used during sculpting can cause extreme cramping and discomfort if you are approaching/on your period. Please inform Chalencia ASAP to reschedule your appointment in this circumstance.
DRINK YOUR WATER! For the best results 1-2 liters of water before your appointment and the days following your appointment are crucial for you to have the best results.
It is common to have more frequent bowel movements the day of and the day following your body sculpting session as the additional water consumption helps stimulate your bowels. If you are having loose stools, seek medical attention.
Your best results will be 1-2 days after your sculpting session. You will see immediate reduction during your session however, the best results are later as the lymphatic system has had time to move the waste.
Avoid Alcohol Consumption for 2-3 days following each treatment. Alcohol can prevent your liver from working to remove fat as it will make the alcohol metabolism its priority before fat removal which will delay and minimize your results.
Avoid caffeine for at least 1-2 days prior and after each treatment. Caffeine dehydrates you thus not allowing your body to focus on lymph drainage which is important to body sculpting services.
A low carb diet is advised with low sugar and low startch. 20 minutes of cardio is recommended after your body sculpting sessions and the 3 days following your session to stimulate lymphatic movement.
Bruising may occur for vacuum services, wood therapy or metal therapy. Please inform Chalencia if you experience bruising after your session and future treatments will be customized accordingly.
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